Terms and Conditions

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TERMS & CONDITIONS

1. This website is operated by Newlina Jewellery. Terms such as "we", "us" and "our" refer to Newlina Jewellery where they are used in these terms and conditions. you will be deemed to have read, understood and agreed to these Terms & Conditions

2. By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.

3. Incorporated into these terms are also the terms and conditions as laid out in our privacy policy and refund policy.

ONLINE ORDERS

4. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.

5. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor, so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

i. As all items are all individually handmade, we cannot guarantee that the product you receive will be identical to those displayed in our photos.

6. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

7. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

PAYMENTS
8. Payments for orders place on our website are processed through Paypal. You may also making payment using your credit or debit card through the link provided at checkout. Once you have placed an order you will receive a confirmation that your payment has been received. A contract between you and Newlina Jewellery for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. This does not affect your statutory rights.

DELIVERY

9. On completing your purchase you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).

10. Where you select a "Special Delivery" option, (should this be available), this will save one day on your delivery time; please note that all items need to be created in the workshop and cannot normally be posted the next day. However we do try to prioritise orders where 'Special Delivery' has been selected and paid for.

ORDER CANCELLATION & RETURNS

11. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. 

12. items can be exchanged or a refund issued (excluding postage) within 14 days provided the goods are returned in an unworn condition in the original packaging . This excludes personalised, custom made items and earrings (for hygiene reasons). Please return in original packaging along with your proof of purchase (copy of online order with order reference number). 

13. Please contact us (using the link below) before returning an item and always obtain proof of posting as a refund cannot be issued until the returned item has been received. In the unlikely event that the goods are faulty postage costs will be refunded.

Please Note: Return postage is the customers responsibility, unless you are returning a faulty item.

if customs charges are applied, you the customer will be responsible for paying these charges & will be deducted from you refund.

LIABILITY AND INDEMNITY

14. Newlina Jewellery shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

15. You agree to indemnify us, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

JURISDICTION

16. These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.

ENTIRE AGREEMENT

17. These terms and conditions constitute the entire agreement between the parties you and Newlina Jewellery.

GENERAL

18. We may change these terms and conditions at any time.

19. The contents on our website including logos & photographs, are the copyright trademark or registered trademark of Newlina Jewellery and technology providers or their respective owners.

20. Should any failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.